All Systems Operational
API Operational
90 days ago
100.0 % uptime
Today
Managment Portal Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
eSIMGo Maintenance Feb 19, 2025 12:00-14:00 UTC
Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.

Posted on Feb 11, 2025 - 18:16 UTC
Past Incidents
Feb 17, 2025

No incidents reported today.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Resolved - Our upstream provider have reported that the KDDI network in Japan is currently experiencing GRX issues. This is preventing data traffic from being sent.

Our upstream provider are working closely with KDDI to push for a resolution as soon as possible.

Feb 14, 09:00 UTC
Postmortem - Read details
Feb 17, 08:16 UTC
Resolved - We have identified an upstream issue which we believe is causing errors, including orders failing. Our provider is aware of this and is actively investigating it with the highest priority.

Examples of bundles that may currently fail are:
- United States of America
- Canada
- United Arab Emirates
- Saudi Arabia
- Turkey

We are working closely with the upstream provider and in the meantime ask that any calls are reduced and are made within the rate limit. We apologise for the inconvenience and thank you for your cooperation.

We will continue to share updates as we receive them. Existing and active eSIMs are not affected by this.

Feb 14, 06:00 UTC
Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025
Resolved - One of our upstream partners will be completing some maintenance, during this maintenance window we expect there to be a period of 30 minutes when orders may take longer to process than normal.

We have already taken steps internally to mitigate any disruption where possible. Apart from some delays, we don’t expect any other impact during this window.

There is no expected impact on connectivity or installations of already purchased eSIMs

Feb 11, 08:30 UTC
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.