Update - We continue to see successful data traffic across all Phase 1 and now Phase 2 destinations.
Following investigations into the issue affecting extended character sets outside of GSM-7 in SMS messages, we expect the new connectivity provider to implement a fix for this on Monday May 19.
We also rolled out a hot fix yesterday for the issue affecting some bundle usage notifications and following a period of monitoring, we believe this is now resolved.
Thank you to those partners that have shared their feedback already, if you have any questions or need help, please reach out to Support in the usual way.
May 16, 2025 - 14:29 UTC
Following investigations into the issue affecting extended character sets outside of GSM-7 in SMS messages, we expect the new connectivity provider to implement a fix for this on Monday May 19.
We also rolled out a hot fix yesterday for the issue affecting some bundle usage notifications and following a period of monitoring, we believe this is now resolved.
Thank you to those partners that have shared their feedback already, if you have any questions or need help, please reach out to Support in the usual way.
May 16, 2025 - 14:29 UTC
Update - Phase 2 of the move to our new connectivity provider will go ahead today. Here is a reminder of the next group of destinations that will be rerouted.
Phase 2 - May 15 2025
Aaland Islands
Australia
Austria
Bahrain
Belgium
Bulgaria
Canada
Canary Islands
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Guernsey
Hungary
Iceland
Ireland
Israel
Italy
Jersey
Latvia
Lithuania
Luxembourg
New Zealand
Norway
Oman
Poland
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Arab Emirates
United States of America
Vatican City
Please refer to your rate sheet for the most up to date network information and continue to share feedback with your Customer Success Manager.
If you have any questions or need help please reach out to Support in the usual way.
May 15, 2025 - 10:15 UTC
Phase 2 - May 15 2025
Aaland Islands
Australia
Austria
Bahrain
Belgium
Bulgaria
Canada
Canary Islands
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Guernsey
Hungary
Iceland
Ireland
Israel
Italy
Jersey
Latvia
Lithuania
Luxembourg
New Zealand
Norway
Oman
Poland
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Arab Emirates
United States of America
Vatican City
Please refer to your rate sheet for the most up to date network information and continue to share feedback with your Customer Success Manager.
If you have any questions or need help please reach out to Support in the usual way.
May 15, 2025 - 10:15 UTC
Update - While we continue to see significant usage across the phase 1 countries we are actively investigating two new issues. As such we have taken the decision to delay phase 2 as we continue to monitor as outlined below:
-We have identified an issue that means extended character sets outside of GSM-7 (e.g. emojis and non-Latin characters) are not currently supported in SMS messages sent via the API and Portal. Messages that include characters which are not GSM-7 will fail.
-We are also actively investigating an issue affecting some bundle usage notifications
Our team is implementing fixes and we will provide updated timelines this week. In the meantime we advise partners to avoid using anything other than Latin (GSM-7) characters wherever possible.
Please continue to share feedback with your Customer Success Manager and if you have any questions or need help please reach out to Support in the usual way.
May 13, 2025 - 14:10 UTC
-We have identified an issue that means extended character sets outside of GSM-7 (e.g. emojis and non-Latin characters) are not currently supported in SMS messages sent via the API and Portal. Messages that include characters which are not GSM-7 will fail.
-We are also actively investigating an issue affecting some bundle usage notifications
Our team is implementing fixes and we will provide updated timelines this week. In the meantime we advise partners to avoid using anything other than Latin (GSM-7) characters wherever possible.
Please continue to share feedback with your Customer Success Manager and if you have any questions or need help please reach out to Support in the usual way.
May 13, 2025 - 14:10 UTC
Update - Following the successful first phase of our move to the new connectivity provider, phase 2 will start on May 13 2025. Below is the next group of destinations that will be rerouted.
Phase 2 - May 13 2025
Aaland Islands
Australia
Austria
Bahrain
Belgium
Bulgaria
Canada
Canary Islands
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Guernsey
Hungary
Iceland
Ireland
Israel
Italy
Jersey
Latvia
Lithuania
Luxembourg
New Zealand
Norway
Oman
Poland
Romania
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
UAE
United States of America
Vatican City
Please refer to your rate sheet for the most up to date network information.
Phase 3 will commence following successful completion of phase 2.
May 09, 2025 - 15:58 UTC
Phase 2 - May 13 2025
Aaland Islands
Australia
Austria
Bahrain
Belgium
Bulgaria
Canada
Canary Islands
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Guernsey
Hungary
Iceland
Ireland
Israel
Italy
Jersey
Latvia
Lithuania
Luxembourg
New Zealand
Norway
Oman
Poland
Romania
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
UAE
United States of America
Vatican City
Please refer to your rate sheet for the most up to date network information.
Phase 3 will commence following successful completion of phase 2.
May 09, 2025 - 15:58 UTC
Update - Phase 1 destinations have now been routed to the new connectivity provider and our data shows connectivity is working well.
We identified an issue with SMS encoding which we rolled out a hot fix for at 14:16 UTC. However this had some unforeseen side effects and was rolled back at 14:59 UTC.
All failed orders during this period were fixed by 16:40 UTC and we will continue to monitor and resolve the issues with SMS encoding with the new upstream provider with a further update planned for tomorrow.
Thank you to those partners that have shared their feedback so far. Please continue to share feedback with your Customer Success Manager or raise any issues with Support as normal.
May 06, 2025 - 18:30 UTC
We identified an issue with SMS encoding which we rolled out a hot fix for at 14:16 UTC. However this had some unforeseen side effects and was rolled back at 14:59 UTC.
All failed orders during this period were fixed by 16:40 UTC and we will continue to monitor and resolve the issues with SMS encoding with the new upstream provider with a further update planned for tomorrow.
Thank you to those partners that have shared their feedback so far. Please continue to share feedback with your Customer Success Manager or raise any issues with Support as normal.
May 06, 2025 - 18:30 UTC
Monitoring - Further to the email sent today about the introduction of our new connectivity provider, please see details below of which destinations will be rolled out and when.
We will be sharing regular updates here over the course of the next two months as we move more of our coverage over so please ensure you are subscribed to updates.
Phase 1 - May 6 2025
Saudi Arabia
Netherlands
Portugal
Greece
Thailand
Colombia
Morocco
Egypt
Hajj Bundle (Saudi Arabia and United Arab Emirates)
Phase 2 will commence following successful completion of phase 1.
May 02, 2025 - 14:34 UTC
We will be sharing regular updates here over the course of the next two months as we move more of our coverage over so please ensure you are subscribed to updates.
Phase 1 - May 6 2025
Saudi Arabia
Netherlands
Portugal
Greece
Thailand
Colombia
Morocco
Egypt
Hajj Bundle (Saudi Arabia and United Arab Emirates)
Phase 2 will commence following successful completion of phase 1.
May 02, 2025 - 14:34 UTC
API
Operational
Managment Portal
Operational
Network
Operational
eSIM Installations
Operational
eSIM Connectivity
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.